The Managing Directors of Kaymu, Hellofood, Carmudi, Lamudi and Easy Taxi – members of Africa Internet Group (AIG) have identified trust as the greatest challenge faced by e-commerce in Nigeria.
This was stated at the Fireside Chat held by iDea Nigeria, a Lagos-based incubator and accelerator for techpreneurs in Nigeria on Friday October 23rd 2015.
Obi Ejimofo, Managing Director of real-estate marketplace Lamudi.com.ng, opined that the only way to build trust is through consistency. The challenge is to continue to innovate. “At Lamudi we are constantly evaluating ourselves to improve the quality of our agents, our response time, customer feedback and so on. As a result we came up with the Dial4Home, a hotline which enables people speak directly to an operator who will guide them through their property search and more recently the mortgage calculator which calculates the mortgage cost on each property you buy on Lamudi.”
According to Kaymu Md, Sefik, the issue of trust is prevalent everywhere in the world and companies need to come up with ways to earn the confidence and loyalty of their stakeholders. At Kaymu we are passionate about building and maintaining trust within our online community as such we provide cash on delivery as well as online payment solutions through Kaymu Safepay, which serves as an escrow service.
“We are constantly seeking ways to expand Kaymu in the e-commerce eco-system while impacting on peoples lives daily. One of the ways is by removing the distinction between online and offline. We have launched the Kaymu Village within communities, a physical location which accelerates interaction between buyers and sellers. We want to build inspiring stories, like that of Chioma Agha, one of the sellers on our platform who was selected to meet with Barack Obama and so we have created the Entrepreneurs Club which provides a platform for sellers and entrepreneurs to exchange ideas”, Bagdadioglu added.
“A successful business is one that can preserve the trust of it’s customers”, said Adaora Asala, MD of taxi hailing appEasyTaxi. A bad experience with one driver can have an adverse effect on all the other excellent drivers as such we constantly train our drivers in-house and through collaborations with partners such as Google and other government agencies to ensure they maintain acceptable standards at all times.
With Food ordering site Hellofood every order is a miracle, Guillaume Leblond Managing Director stated. People can wait for a few hours, sometimes days to get their clothes or cars or property but with food, they want it hot and on time, hence we have had to pivot into logistics by owning our own delivery bikes to control the customers experience.
In addition we have a dedicated team offering solutions to restaurants to ensure that customers trust us to deliver their food few minutes from the time they ordered it.
Speaking on the one thing every startup needs to get right, Leblond highlighted customer experience while Ejimofo pointed out the need to select a good team. For Bagdadioglu it was ensuring the product provides a solution to a prevalent problem, meanwhile Asala stressed the importance of building a solid operational infrastructure through teamwork.
Managing director of vehicle marketplace, Amy Muoneke advised startups to keep optimizing their products to ensure customers keep seeing the value in their offerings. You need to identify your target market to ensure you are providing goods and services that are useful and relevant to them through the appropriate channels. For instance our target market are people who are actively working towards owing or changing their cars and so our resources are spent marketing to that sector of the market and we are constantly developing new ideas and innovation that allows the buying and selling of cars online via the Carmudi platform easier.’
The event was hosted to connect startup founders in the Nigerian tech eco-system with AIG leadership for the purpose of sharing knowledge, business showcase, product feedback and co-creation.
The Nigerian Communications Commission (NCC) has denied media reports that it is talking to MTN over the N1.4 trillion fine the regulator slammed on the network.
This week, news emerged that the commission asked MTN to pay a fine of NGN200,000 on each of the over 5 million unregistered lines that are active on the network despite the commission’s order directing all operators in the country to disconnect SIM cards with incomplete registration information.
According to NCC, MTN would have to pay a penalty for keeping unregistered subscribers on its network.
A senior NCC official who claimed that the commission was yet to enter into any talk or discussion with MTN on the issue of fine.
The official who pleaded anonymity said the telecom firm was economical with the truth for saying “we are in talks.”
MTN’s Public Relations and Protocol Manager, Funso Aina had previously said that the telecom operator was in talks with NCC and the matter may be resolved soon.
Barely 24 hours to the deadline for Bank Verification Number, BVN, less than half of the 52 million bank customers have been registered, a development that may have caused discomfort in the banking industry.
Central Bank of Nigeria, CBN, had said no extension would be made while non-registered bank customers would be barred from accessing their money or any transaction in their account after tomorrow.
About 26 million bank customers would be affected by the shut-out.
An official of the apex bank told Vanguard yesterday that the registration window would still be opened after tomorrow, but unregistered customers would not be allowed access to their accounts.
The official, who claimed that the exact figures of registered bank customers would not be ready until next week, however lamented that “less than half of total bank customers have been captured as at Monday this week.
“Field reports show that there has been increased surge in the number of registrations per day since last week, but it is clear that we may not exceed 50 percent by the deadline.”
Managing Director, Ecobank Nigeria Plc, Jibril Aku, had said last month that bank customers who fail to meet the October 31 deadline to enroll on the BVN network will have their accounts frozen.
Aku, who spoke at the end of the 324th meeting of the bankers’ committee in Lagos, said there was no going back on the new deadline set by CBN for customers to obtain their BVN.
He said: “There will be no extension of the October 31 deadline. All efforts have been made by the committee, CBN and Nigeria Interbank Settlement System for bank customers to obtain their BVN.
“The customers, who fail to meet the deadline will not be able to operate their accounts until they comply.”
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Nigerian Communications Commission (NCC) has ruled that MTN Nigeria, the nation’s biggest mobile phone operator by subscriber numbers, owned by South Africa’s MTN Group, be handed the biggest sanction ever witnessed in the Nigerian telecoms market.
MTN Nigeria will pay the landmark fine for allegedly undermining efforts by the Nigerian government to tackle security challenges and the war on terror and allied crimes, as the telecoms operator has allegedly refused to deactivate unregistered mobile phone lines on its network, NCC says.
People conversant with situation at the Abuja headquarters of NCC say the telecoms regulator reckon that MTN Nigeria’s alleged disobedience of earlier directives to deactivate unregistered mobile phone lines on its network significantly opened the country to grave security threats.
Following the regulatory sanction, MTN Nigeria will be made to pay the sum of one trillion naira and forty billion, and may possibly face other sanction as the matter was also directed to the Directorate of State Security (DSS), Nigerian Army, and the Presidency, in what may suggest a broader spread of consequences for the telecoms company.
Technology Times sources reckon that by copying other security and law enforcement authorities in the country, there are fears of other consequences beyond the landmark punitive fines for the telecoms company.
Credit: Technology Times